Cancellation & Refund Policy
At Notes Wale, we are committed to providing quality digital study materials in PDF format. Since all our products are digital downloads, we have a strict no refund policy.
1. No Refunds for Digital Downloads
Due to the nature of digital content, all sales are final. Once a product is purchased and the download link is provided, we cannot offer refunds, returns, or exchanges.
2. Exceptions
Refunds will only be considered under the following exceptional circumstances:
- You were charged multiple times for the same order.
- You did not receive the download link and support could not resolve the issue within 48 hours.
- The file is completely corrupted or unreadable, and we are unable to provide a working version.
3. How to Request Support
If you believe you qualify for an exception or need help accessing your product, please contact us:
Email: support@notes-wale.shop
Subject Line: Refund/Support Request
Details to Include: Order ID, Product Name, and a description of the issue.
Our support team will respond within 24–48 business hours.
4. User Responsibility
Please double-check your order before purchasing. Ensure that:
- You are buying the correct product.
- Your device supports PDF files.
- You use a valid email to receive your download link.
5. Chargebacks
Initiating a chargeback without contacting us first may result in a permanent ban from purchasing our products. We are happy to assist you with genuine issues.
6. Policy Updates
We may update our refund policy from time to time. Changes will be reflected on this page, and your continued use of the website implies acceptance of the revised policy.
Contact Us
For any questions or concerns, please contact:
Notes Wale
Email: support@notes-wale.shop
Website: https://notes-wale.shop